Ministop Management's Reply

ast Monday, August 2, 2010, I received an email from the Quality Assurance Officer of Ministop regarding the complaint  I emailed them about the rude staff from one of their stores. Apparently that store was a franchised owned, but nevertheless, it still carry the flagship name of MINISTOP as a convenient store.

Was so happy that they looked into the matter I complaint about. I know it was a small incident but they should still uphold their vision and mission to have a friendly-customer service.

here is the reply from the Quality Assurance Officer of Ministop:

Dear Madam,


Good Day!

We already received your complaint early this morning, in behalf of the store The Quality Assurance Department of Ministop we're asking apology with what happen the last time you visit the store. Ministop MJL is a Franchise Owned Store but this doesn't mean that they will be different when it comes to Customer service, we have the same Mission and Vision so incident like this should not happen.


Quality Assurance Department called up the said store regarding your concern. Mrs. Encarnacion Santos, Store Owner of Ministop MJL will call the attention of the store personnel mentioned and will e-mail back to you as soon as possible...

We're looking forward to doing business with you again...

Thank you very much for the feedback.

For the full version of my ministop incident click this: FOUL MINISTOP